Order preparation begins after an order request is accepted and payment is received.
Processing
Our target preparation window is 1–2 business days after payment is matched to the order.
Transit
Typical domestic transit is 2–5 business days after carrier acceptance. Delivery dates are estimates, not guarantees.
Carrier & tracking
Orders may ship by USPS or UPS depending on destination and service availability. Tracking is sent after fulfillment.
Shipping charges
Any shipping charge is confirmed before fulfillment. Shotz will not add a surprise shipping charge after payment without customer approval.
Destination
Domestic U.S. orders are supported. International buyers should contact shop@officialshotz.com before submitting payment to confirm availability and shipping requirements.
Packaging
Orders are prepared in protective packaging appropriate for transit. Packaging may vary by order size and material.
Damage or missing packages
Report visible transit damage or a missing-package issue within 48 hours of delivery status to support@officialshotz.com. Include the order number and clear photos when damage is involved so the shipment can be reviewed.